Inbox role by flow node
Assign each touch a distinct inbox job before drafting variations. Keep this flow plan focused on sequence roles, then use the dedicated guide for comprehensive subject and preview-text examples.
2-hour reminder
Keep the cart visible and make the return path obvious without leading with a discount.
- Role: help the shopper resume a saved cart.
- Tone: low pressure and useful.
24-hour proof and support
Handle likely objections such as size, shipping, returns, support, or product fit.
- Role: answer the most likely purchase blocker.
- Tone: specific, reassuring, and easy to scan.
48-hour final nudge
Use a final reminder only when there is a real reason to act, such as inventory, shipping, or an expiring incentive.
- Role: state the final, truthful reason to return.
- Tone: direct without manufactured urgency.