Answer

When should unengaged subscribers be sunset from campaigns?

Sunset after repeated non-engagement despite reactivation attempts, based on list health thresholds.

Direct Conclusion

List quality beats list size. Sunset policy protects deliverability and improves overall campaign efficiency.

Best For

  • Mature lifecycle programs
  • Deliverability recovery
  • Large subscriber bases

Common Mistakes

  • Keeping long-term inactive users indefinitely
  • Skipping win-back attempts before suppression
  • Using identical criteria for all audience segments

Reusable Prompt

Design a sunset policy with re-engagement checkpoints, suppression thresholds, and exception rules.

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Next Steps